Success in today's highly competitive business world requires a clear picture of the future and a well-defined plan to get there. The Edwards Group International has helped NetJets define that plan with the establishment of our hybrid Business Operating System (BOS). This enterprise-wide system combines the most powerful elements of ISO9000 and the Malcolm Baldrige National Quality Award and is the key element in our transformation from a functional-to a process-driven organization. The end result is ever increasing levels of customer satisfaction and further strengthening of our position as the worldwide leader in fractional aircraft ownership.

Steven P. Brechter
Chief Operating Officer
NetJets

With the help of the Edwards Group International, Smith and Associates was able to meet our goal to obtain ISO 9001:2000 certification in the short time frame of 5 months. Bob Werner of the Edwards Group was a pleasure to work with during the implementation process. He effectively guided and directed us so that the entire Smith team became knowledgeable of the ISO quality system and worked together to meet all ISO requirements. Since being registered, we have reaped the many benefits of obtaining ISO Certification. We have an effective Business Quality Management System that has enhanced better communication between departments and has provided a more efficient process flow. With being ISO Certified, we are able to show our customers that we are committed to quality and customer satisfaction, which allows us to be a step above our competition in this current competitive market.

Kristy D. Sokol
Operations Manager
Smith & Associates

For two years Bob Werner has accomplished very important milestones for our company and our customers. He has portrayed our organizational goals on a consistent basis and his services have been highlighted by our customers with positive reviews that endorse his leadership ability and his approach to problem solving.

Bob would be an asset to any organization, displays a positive outlook and demonstrates a high level of competency, while acting as a catalyst in the area of change management. His innovative thinking relates to all client scenarios.

Nadja I. Infanti
Sales Manager
STR-Registrar LLC

Ram Specialty Fabrication had an upgrade audit scheduled for its Business Management System and very little time to get ready, 4-6 weeks. Bob Werner of the Edwards Group International was called, and through his hard work and dedication met the time frame, with time to spare. Our upgrade went smoothly with no corrective actions issued.

Bob's determination and experience is a great asset to his customers. The bottom line is that if you need help in the quality arena Bob and the Edwards Group are the people to call.

Bruce J. Carlson
Quality Manager
Ram Specialty Fabrications

The Edwards Group International has helped UTFlight pioneer new ground in a corporate flight department. Bob Werner of the Edwards Group is a key force in interpreting the requirements of ISO 9000 and other quality initiatives, and applying quality practices to corporate aviation. Bob has the extensive experience in the quality arena, and the unique ability to transfer that experience, to facilitate creation of sound practices that best serve the processes of a flight department.

Vincent F. Safner
Manager Quality Assurance
UTFlight/United Technologies Corp.