Our Staff
ROBERT WERNER - President
Senior Executive with over thirty years experience in Continuous
Improvement, Quality/Business Management Systems, and president
of EG International since 1985.
Accomplishments
- Mentored by Dr. W. Edwards Deming, Masaaki Imai,
renowned authorities on Quality, KAIZAN and Continuous
Improvement and Yoshiki Iwata (Shingijutsu), expert in the
Toyota Global Production System (called Lean in the US)
- Studied, observed, and participated in the implementation of
Total Quality Management and KAIZEN/Continuous Improvement
practices in Japanese manufacturing (Toyota) and service
organizations
- Achieved typical process improvement results of over
$5mm+/year, Customer satisfaction improved in key areas, Cycle
time reductions from 15 days to 1 day
- Presented case studies at the American Society for Quality
Service Conferences, The First World Service Congress and
the International Customer Service Association
- Acted as trainer and adjunct instructor at the Connecticut
Quality Council (15 years)
- Provided services to more than 500 companies and trained
thousands of people in various quality/business processes at
hundreds of manufacturing and servicing companies
Education
AS, Electrical Engineering, University of Hartford, Hartford,
Connecticut
Certification
- RABQSA AS9100 Aerospace Experienced Auditor Certificate
No. A08276
- RABQSA Quality Management Systems Lead Auditor Certificate
No. Q08276
- Board of Examiners, Malcolm Baldrige National Quality
Program, 1999, 2002 and 2005
JONDA L. VANCE - Senior Associate Consultant and Advisor
Ms. Vance brings over twenty five years of work experience, the past ten
years in Continuous Improvement. Ms. Vance's core strength is
anchored in her street smart, hands on and practical approach to
Continuous Improvement that produces results.
Accomplishments
- Developed and
extensively worked with cross functional process improvement teams focused on streamlining processes, removing redundancies
and eliminating waste that resulted in over $600k/year in cost reduction.
- Developed and implemented process based quality management system
- Developed in-house training programs and provided training in support of Continuous Improvement
- Developed companywide document control system in support of Continuous Improvement
- Provided company wide education for Continuous Improvement
- Provided internal consultation and support of Continuous Improvement techniques
and methodologies focused on process improvement
- Extensive Root Cause
Analysis (key to continuous improvement)
EducationBachelor's of
Science - Process Management (Summa Cum Laude), with Minor in
Supply Chain Management (Franklin University, Columbus, Ohio)
- Quality 101 - Foundations in Quality Learning Series - American
Society for Quality (ASQ)
- ANSI/RAB NAP Accredited Lead Auditor Training for ISO 9001:2000
- Statistical Process Control for Service Organizations - American Society for Quality
- Lean Manufacturing - American Society for Quality
- Process-Based Management - Eastern Michigan University
- Problem Solving Tools - ASQ Columbus Section 801
Certification
Quality Improvement Associate - American Society for Quality
