These are all in alignment with an organization's approach to performance excellence many of which are applied across the entire organization, to achieve the levels of world-class performance. All have direct linkage to financial performance.
Assessments - Baldrige, ISO 9000, AS9100, and ISBAO. Learn more.
Internal Assessment Training (Process Based) - ISO 9000/AS9100 (Process rating and certification), Baldrige. Learn more.
Company Operations Manual - A Company Operations Manual that documents the business operating system (policies, procedures) describing the sequence of and interaction between processes of the business operating system.
Strategic Supplier Management - Develop a comprehensive framework for approaching procurement/purchasing and supplier management focused on your key business and strategic initiatives.
Policy Deployment - A systematic planning methodology for defining long-range key entity objectives. These are breakthrough objectives that typically extend two to five years with little change. Second, the process does not lose sight of the day-to-day "business fundamental" measures required to run the business successfully. This two-pronged approach provides an extended period of time for the organization to focus its breakthrough effort while continuously improving key business processes day to day.
Quality Function Deployment - Is a set of very powerful disciplined product/service development tools used by multidisciplinary teams to translate a set of customer requirements, market research and benchmarking data into an appropriate number of prioritized engineering targets to be met by a new product introduction. (30-50% shorter design cycles, 20-60% lower start-up costs). 80% of overall costs are locked in during the design phase; the remaining 20% occur during manufacturing implementation.
Mistake-Proofing - Design work processes so that mistakes are impossible or at least easily detected or corrected.
Facilitating Problem Solving and Effective Root Cause Analysis - A structured evaluation method that identifies the root causes for an undesired outcome and actions to prevent recurrence.
Note: The following basic tools are included: Affinity diagrams, Bar charts, Brainstorming, Cause and effect, Check sheet, Histograms, Parteo analysis, Pie charts
Cost of Quality - Methodology for understanding the difference between the actual cost of the service or product and what the reduced cost would be if there were no possibility of substandard service, failure of product, or defects in there manufacture. Example: 107,000 errors-mistakes per million transactions equates to 20-30% of operating costs. World class is < 10%
Kaizen Blitz (Kaikakuu) - Enforced breakthrough improvement to achieve radical change
Process/Value Stream Mapping - Process mapping helps a team to know where to start making improvements that will have the biggest impact on performance.
Designing Effective Process Measurements - Focuses on identifying the four steps that make up the continuous process improvement cycle (PDCA), identifying the components of an effectiveness measurement, determining links between existing dashboards and processes, designing effectiveness measurement statements, and evaluating effectiveness measurement statements.
Process Data Collection and Analysis - Focuses on applying data collection concepts to process improvement initiatives, identifying at least 5 tools used to collect data and analyze processes and Identifying 2 types of variation.
