Senior Executive with over 30 years experience in Quality/Business Management Systems and president of the Edwards Group International since 1985 adhering to the highest ethical and professional standards.
Areas of expertise include:
Malcolm Baldrige Criteria for Performance Excellence
IS-BAO
ISO 9000
AS9100
Total Quality Management
KAIZEN/Continuous Improvement
Process Based Management
Business sector expertise:
- Business aviation
- Aerospace
- FAA maintenance and overhaul operations
- Medical for Aviation
- Financial institutions
- Automotive (OEM/Dealerships)
- Machinery, metals forming and fabrication
- Paper and corrugated
- Chemical, petroleum and plastics
- Explosives
- Textiles
- High speed printing and lithography
- Telecommunications and electronics
- Glass containers
- Health care and medical providers
- Food processing
ACCOMPLISHMENTS
Mentored by, Dr. W. Edwards Deming, Masaaki Imai, renowned authority on KAIZAN and Continuous Improvement methodologies and Yoshiki Iwata (Shingijutsu), expert in the Toyota Global Production System.
Studied, observed, and participated in the implementation of Total Quality Management, Lean Manufacturing and KAIZEN/Continuous Improvement practices in Japanese manufacturing and service organizations.
Recognized for unique and innovative application of high performance quality processes in challenging service environments by The Tom Peters Group, American Society for Quality Service Industry Division, People Management Resources and the Total Quality Review.
NBAA, Aviation International News and Business & Commercial Aviation have published a number of Mr. Werner's positions regarding Quality/Business Management Systems and their effective application to the business aviation industry.
Presented case studies at the American Society for Quality Service Conferences, The First World Service Congress and the International Customer Service Association.
Acted as trainer and adjunct instructor at the Connecticut Quality Council and Manchester community College.
He has provided services to more than 500 companies and trained thousands of people in various quality/business processes at hundreds of manufacturing and servicing companies.
Achieved typical process improvement results of over $5mm+/yr, Customer satisfaction improved in key areas, Cycle times reductions from 15 days to 1day
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